Facet Support

Questions, billing issues, or feedback about Facet — email us and we'll get back to you within 2 business days.

Contact

yeungf1214@gmail.com

Common questions

My analysis failed or never finished. Check your connection and retry with a well-lit, front-facing photo. If it keeps failing, email us — include the approximate time it happened.

I paid but didn't get my report. Reopen the app and run the analysis again — completed purchases are honored. If it still doesn't unlock, email us with your Apple receipt and we'll make it right.

How is my photo handled? See our privacy policy. Photos are processed to generate your report and are never sold or shared.